A recent Telstra network outage impacted thousands of Telstra mobile customers across Australia. The incident reportedly caused issues with making and receiving calls and text messages, causing widespread frustration and inconvenience for many.
According to Downdetector, the flood of incident reports began on Monday night, and Telstra technicians worked overnight to resolve the issue. However, some customers were still experiencing issues with making and receiving calls and text messages on Tuesday morning.
While the outage did not affect mobile data and calls to Triple Zero, it has undoubtedly caused some disruption and inconvenience to customers.
We understand how frustrating this outage has been for those affected, and we wanted to offer some guidance on how to prepare for potential phone outages in the future. One solution is to turn on Wi-Fi calling on your phone, which allows you to make and receive calls and texts over a Wi-Fi network instead of relying on the cellular network.
To turn on Wi-Fi calling on an iPhone, follow these steps:
- Open Settings
- Select Phone
- Select Wi-Fi Calling
- Toggle the switch to turn on Wi-Fi Calling on This iPhone
- Follow the instructions to enter your emergency address
To turn on Wi-Fi calling on an Android phone, follow these steps:
- Open Settings
- Select Network & Internet
- Select Mobile Network
- Select Advanced
- Select Wi-Fi Calling
- Toggle the switch to turn on Wi-Fi Calling on This Device
We hope this information is helpful in the event of future phone outages. As always, our team is here to assist you with any questions or concerns you may have.