IT Support, Managed IT
& Cybersecurity
in Townsville & North Queensland
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Our own mobile numbers, right here. Because we'd rather you called us than worried about it.
Most IT companies hide behind a help desk. We put our own mobiles on the website, because we'd rather fix it than file it.
Something's wrong at 9pm on a Sunday? Call Kelly or Carisa directly.
Managed IT clients get 24/7 support at no extra charge.
Anyone can call us, any time.
If we're driving or on a job, we'll call or text you back, usually within the hour.
PS: Pop both numbers in your phone now. The day your internet drops out is the worst day to go looking for them.
Prefer the office? Call 07 4401 5760.
No call centre. No ticket number. No explaining it all again. Just Kelly and Carisa.
Ring most IT companies and you get whoever's free, then spend the first part of the call explaining who you are. With us, it's Kelly or Carisa, every time. They already know your business, your setup and how you like things done, so the call starts with the problem, not your life story.
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Instead of
"Your call is important to us."You call, we answer.
Your call goes straight to Kelly or Carisa. Not a queue, not a switchboard, not a stranger reading a script.
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Instead of
"Can you start from the beginning?"We already know your setup.
We know what you've got, what's been done before and how you like things done. No starting over every time you need help.
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Instead of
"I'll have to escalate that."30+ years fixing IT.
Kelly has seen most problems before, so they usually get sorted faster. There's nobody further up the chain to wait for.
A call centre can give you a ticket number. It can't give you Kelly and Carisa.
Grab their mobile numbersPay the way that suits your business.
Most IT companies give you one way to pay. We give you three, and you choose.
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Fixed monthly, plus extras
A set monthly price for the things you always need, like managed IT and cyber security. Pay by the hour only for extras, like a new laptop or a project.
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One fixed price for everything
Prefer one price that covers it all? We can do that too.
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Pay as you go
Need a one-off fix or a project? Just call. No ongoing agreement needed.
No lock-in contracts. Stay because we're good, not because you signed something. If you'd prefer a set term, for example to lock in one fixed price, we can agree one together. Some licences, like annual Microsoft 365 plans, come with the supplier's own terms, and we'll tell you before you sign up.
Not sure which fits? Tell us what you need and we'll give you a clear, fixed scope before we start.
Call 07 4401 5760From first call to fully managed, here's exactly what to expect.
Get in touch, tell us what's going on
Whether you're a home user, a growing business, or a professional office, call Kelly or Carisa directly. We listen, ask the right questions, and give you an honest picture.
We set it up with minimal disruption
We configure monitoring, security, and document your whole environment. No painful migration. We work around your hours to get everything right from day one.
Always on, always yours
24/7 monitoring, proactive patching, and a direct line to the same people every time. When something goes wrong, and eventually something always does, we've usually already started fixing it before you notice.
The best IT problems are the ones you never hear about.
Things run smoothly because someone's looking after them. That's us. Here's what we're doing while you get on with your day.
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The scam email nobody clicked.
Our email filtering stops most fake invoices and nasty attachments before they reach your team.
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The dodgy website you never landed on.
Our web filtering quietly blocks most scam and infected sites before they even load, so one wrong click doesn't become a bad day.
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The break-in that never got past the front door.
Our business firewall watches your office connection and blocks most attackers trying to get into your network, before they reach a single computer.
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The ransomware attack that never happened.
Shop antivirus looks for threats it already knows. Our security watches what programs actually do, so it can stop ransomware and new attacks before they lock up your files.
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The call that still got answered when the power went out.
With our cloud phone systems, if your office loses power or internet, calls can go straight to your mobiles instead.
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The hard drive that didn't die on deadline day.
Warning signs caught early, so we fix them before they become a bad day.
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The update that didn't interrupt your Monday.
Patches and updates done quietly in the background.
Every month, a report of the bad days you didn't have. Managed IT clients see what we fixed, updated and blocked, in plain English.
And when something does go wrong, we're not starting from scratch. We already know your setup, so we're on it fast.
Want someone looking after your business like this?
Call 07 4401 5760The expensive part of an IT problem is usually the waiting.
When the internet drops out or the email stops, the fix is rarely what hurts. It's staff standing around, customers who can't get through, and you checking your phone wondering if anyone's even on it. So we keep the waiting short.
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You call Kelly or Carisa.
Their own mobiles. No menu to get through, no hold music.
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Usually, one of us answers straight away.
If we're driving or on a job, we'll call or text you back, usually within the hour. So you know someone's got it.
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We get to work.
Where we can, we fix it remotely, so you're not waiting for someone to drive over.
Managed IT client?
Nights, weekends and public holidays are covered too, at no extra charge.
Not a client yet?
Call any time. After hours we'll get back to you as soon as we can, but we can't promise to start straight away.
You won't find a promised response time in our fine print. We'd rather just answer the phone.
Or the office: 07 4401 5760
You bring the problem. We'll find the answer.
Plenty of people put up with a problem for months because they're not sure it's "an IT thing". If it plugs in, connects or needs a password, it probably is. Tell us what's driving you mad and we'll work out the rest.
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Internet
“The internet keeps dropping out.”
We'll find out why, whether it's the line, the plan or the box in the corner, and fix it. Our internet plans have no minimum term.
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Wi-Fi
“The Wi-Fi's hopeless out the back.”
We'll set up Wi-Fi that reaches the places you actually work, not just the spot next to the box.
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Phones
“When the power goes out, so do our phones.”
Our cloud phones run on secure Australian servers, so if your office loses power or internet, calls can go to your mobiles instead.
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Email
“Emails go missing, but the junk gets through.”
We'll track down where the missing ones are going and filter out most of the junk and scam emails before they land in your inbox.
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Security
“I lie awake worrying we'll get hacked.”
We'll check where you're exposed, put sensible protection in place, then keep an eye on it so you don't have to.
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Websites
“Our website looks like it's from 2009.”
We build websites and host them ourselves on secure Australian servers, then look after them so they stay that way.
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Computers
“I could make a coffee while my computer starts.”
We'll speed it up, or tell you honestly if it's time to replace it.
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Accounts
“Nobody knows who has which login.”
We'll tidy up your accounts, email licences and shared files, so the right people can get to the right things.
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Printers
“The printer's playing up again.”
Yes, we do printers too. We'll get it printing for everyone, not just the one computer it likes.
Something else bugging you? Ask us anyway.
The worst that happens is a quick chat. If we can't help, we'll say so.
Managed IT & cybersecurity in Townsville, every layer covered.
We cover everything your North Queensland business needs under one roof, from day-to-day help desk and device management through to enterprise-grade cybersecurity, cloud infrastructure, web hosting on our own Australian servers, practical AI tools, and physical server management. 94 services across 9 categories. One team. No call centres.
Browse by category.
Our most-requested services.
Scroll or drag to explore every service, grouped by category.
Free Healthcare Website Privacy Scanner
Check your NDIS, allied health or medical website for publicly visible privacy and security risks in about a minute.
You bring the idea. We'll work out the how.
Got a problem, or a plan you can't quite picture yet? You don't need the technical words. Just tell us what you want to happen, and we'll find a way to make it work.
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I want to take calls on the golf course.
We'll set up a phone system that rings your mobile wherever you are.
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I want customers to book appointments online.
We'll build a website that takes bookings, even while you're asleep.
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I want AI to do the job of an app I'm paying for.
We'll look at what it does, work out if AI can handle it, and set it up properly.
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I want my offices to work like one.
We'll join your sites together so files, phones and systems are shared securely.
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We're moving into a new office.
Internet, Wi-Fi, phones and computers, planned early so you're up and running from day one.
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I want my team to work from home without the headaches.
Secure access to your files and systems, from anywhere, set up properly.
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I wish I had someone to ask before I spend money on tech.
Our tech planning service gives your business its own go-to person for the big decisions, like what to buy, what to replace and what's coming next. Straight advice from someone who knows your business, not a sales pitch.
Got an idea? Start with a quick call.
Tell us what you're thinking. If we can't help, we'll say so.
Your human AI translator in a world of tech jargon.
Real AI goes far beyond asking a chatbot questions or switching on an office assistant. We help North Queensland businesses actually implement it, custom-built tools, private AI that never shares your data, and automation that does real work while you sleep.
Cut through the hype
We sit down with you, in plain English, and map where AI would genuinely save time or money in your business. Most "AI opportunities" aren't. We'll tell you honestly which ones are.
Start small, prove value
A focused pilot: automating one painful task, drafting one type of document, summarising one kind of meeting. You see real results before committing to anything bigger.
Scale what works, privately
From there we build the systems that fit your business: private on-premises AI for sensitive data, custom agents that act on your behalf, and automation connecting AI to the tools you already use.
Curious what AI could actually do for your business? No jargon, no obligation.
Book an AI conversationWebsites we've designed & hosted.
Need a new website, hosting, and someone to manage it all for you? We design, build, host, and maintain websites for North Queensland businesses, not-for-profits, sporting clubs, and community groups, keeping them secure, up-to-date, and running smoothly. Take the hassle out of your online presence.
About Tech TroubleShooters: family-owned IT support in Townsville
“Most IT companies want to be invisible. We want to be indispensable.”
We're not a call centre. We're not a ticket system. When you call, you speak to Kelly or Carisa, the people who actually set up and maintain your systems.
Family-owned and operated from Alligator Creek, Townsville, we have been supporting North Queensland businesses and home users for over 20 years with honest, no-nonsense IT support.
A local family business with deep roots in Townsville.
Tech TroubleShooters is a family-owned and operated IT company based in Alligator Creek, Townsville. For over 20 years we have lived, worked, and raised our family right here in North Queensland, and we have built this business one honest conversation at a time.
We are not a franchise or a distant helpdesk. When you call, you speak to the same people who will turn up at your door, sit with you at your kitchen table, or walk through your office. Our roots are here, our reputation is here, and our commitment is to the people and organisations of this region.
Meet Kelly & Carisa
Eight reasons Townsville trusts Tech TroubleShooters.
Different industries across Townsville & North Queensland. We know yours.
Tell us what's happening, we'll point you in the right direction for your Townsville or North Queensland business. No jargon, no obligation.
Talk to Kelly or Carisa →Audit-ready, without the panic.
If your industry handles sensitive client data, an audit isn't a matter of if, it's when. Our new self-assessment tool helps you measure your compliance posture, find the gaps, and get ready.
Be first in line, we're onboarding early users now.
Straight answers, no jargon.
Do you really answer 24/7 with no extra charges?
Yes. 24/7 support for managed IT clients, at no extra charge: nights, weekends and public holidays included. When something breaks at 9pm on a Sunday, you call Kelly or Carisa directly and we fix it. That's the whole point.
What areas do you service?
We're based in Alligator Creek, Townsville, and service all of North Queensland: Townsville, Cairns, Mackay, Bowen, Charters Towers. We also help clients right across Australia, including Brisbane, the Sunshine Coast, Sydney, and Victoria.
Do I need a contract, or can I just call when something breaks?
No, you don't need an ongoing agreement. There are three ways to pay, and you choose. Pay as you go: just call when something breaks or you need a project done. Fixed monthly, plus extras: a set monthly price for managed IT and cyber security, and you pay by the hour only for extras like a new laptop or a project. One fixed price for everything: prefer one price that covers it all? We can do that too. There are no lock-in contracts. If you'd like a set term, for example to lock in one fixed price, we can agree one together. Some licences, like annual Microsoft 365 plans, come with the supplier's own terms, and we'll tell you before you sign up. Not sure which fits? Tell us what you need and we'll give you a clear, fixed scope before we start.
Are you really Apple experts?
Kelly and Carisa co-founded MacDoctors, an Authorised Apple Reseller and Apple Authorised Service Provider with centres in Townsville and Brisbane, before selling the business. Both are fully qualified Apple technicians with over two decades of hands-on experience across Mac, iPhone, and iPad. They are equally strong on Windows and Linux, but Apple is in their DNA.
Where is my data actually stored?
In Australia. Backups are encrypted, and your websites and phone systems are hosted by us on secure Australian servers. Your data stays onshore. No overseas third parties touching your data.
Can you deal with my internet provider for me?
That's exactly what we do. As a licensed internet reseller we supply and manage connections directly, and even if you stay with your current provider, we'll sit on hold with them so you don't have to. You just message us.
Do you work with medical, legal, or compliance-heavy businesses?
It's a specialty. We align to the ACSC Essential Eight, and understand Privacy Act, NSQHS, and confidentiality obligations for medical, dental, legal, accounting, and NDIS providers. We also have a self-assessment tool to help you prepare for audits.
How do you scope managed IT?
Every setup is different. A home user needing a printer connected, a business building a website and phone system, and a forty-seat office needing full IT management are entirely different jobs. We'll give you a clear, fixed scope after a short conversation, no jargon, no pressure, no surprises.
Got a different question? Ask us directly, a human answers.
Ask a question →Hear it from our Townsville clients in their own words.
Testimonials from our clients.
We wrote the rest of this website. Our clients wrote this part.
These are copied from Google word for word, spelling and all. We haven't polished them. Where a review is long we've shortened it, and you can read every one in full on Google.
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★★★★★Getting help fast
“I reached out to Kelly on short notice, and he responded quickly and professionally. He was knowledgeable and able to provide the support I needed, explaining everything in a way that was easy to understand. Highly recommend!”
Sian R. on Google
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★★★★★Kelly and Carisa
“TTS are reliable, experts in their field and FAST, as such have used Kelly and Carisa as our IT consultants for 20 years”
Terry J. on Google
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★★★★★Peace of mind
“Amazing care to detail, fast, effective. Truly feel covered with everything tech related.”
Christie L. on Google
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★★★★★Always there
“I’ve known Kelly for many years, and he has always been my go-to whenever I need tech advice or help with a problem. He’s incredibly knowledgeable, patient and always happy to help...”
Kim R. on Google
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★★★★★More than computers
“Can't go past Tech Troubleshooters for website hosting/building, prompt service, and technical support. A local company doing it right for the community.”
Frana M. on Google
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★★★★★Built around you
“...What really stood out to me was their customer-centric approach. They took the time to understand our unique needs and tailored their solutions accordingly...”
Chris G. on Google
We picked these six. Google has all the rest, and we didn't get to pick those.
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Ready when you are.
Book a free conversation and let us talk about what your business needs.