Services / Cloud Phone Systems

Cloud Phone Systems in Townsville & North Queensland

A business phone system hosted on our own servers in Australia, with the features offices actually use. Keep your existing numbers, connect more than one office, and give staff a business line on the phone they already carry. If it's playing up, you ring Kelly or Carisa, not a hold queue.

Explore the full list of services in this category below, or jump back to View all our services.

Australian Hosting
Your call records, voicemails and recordings are kept on our own servers in Australia, which we look after ourselves.
Auto Attendant & IVR
Professional automated greetings and call menus, "Press 1 for sales, 2 for support", routing callers to the right person without manual intervention.
Call Queuing & Ring Groups
Distribute incoming calls intelligently across your team, ring groups, sequential ringing, and overflow rules so no call goes unanswered.
Mobile & Desktop Apps
Every staff member gets the full phone system on their mobile and computer, calls, voicemail, presence, and internal extension-to-extension calling, wherever they are.
Call Recording & Monitoring
Record calls for compliance, training, and quality assurance. Live call monitoring and whisper coaching available for team supervisors.
Voicemail to Email
Voicemails delivered as audio files directly to your email inbox, so messages are harder to miss and easy to forward and archive.
Video Meetings & Conferencing
Built-in video conferencing and conference calling, host meetings with staff or clients without paying for a separate platform.
Number Porting: Keep Your Numbers
Keep your existing landline and mobile numbers when switching. We handle the full porting process on business-grade Australian voice lines, no interruption to your current service.
SIP Trunking & Legacy Handsets
Connect your existing IP phones and hardware to our cloud phone system via SIP, keep using your existing hardware while gaining cloud features.
Call Analytics & Reporting
Real-time and historical call reports, missed calls, wait times, call volume by hour, and agent performance, all visible in a web dashboard.
Bright small office desk with a laptop and potted plants
Who answers the phone

The faces on this page are the people who answer the phone. Odd thing to have to point out, really.

No switchboard, no hold music, no "your call is important to us". Ring Kelly or Carisa on their own mobiles and you're talking to someone who can actually fix it, and who probably already knows your setup.

Usually one of us answers straight away. If we're driving or on a job, we'll call or text you back, usually within the hour.

Managed IT clients get 24/7 support at no extra charge.

Prefer the office? 07 4401 5760Rather we call you? Leave your number

No lock-in contracts. If we stop being good, you're free to go. We'd rather you didn't.

No minimum term on our phone plans. The one exception: if you choose to rent new phone equipment from us, the rental has its own term, and we'll tell you exactly what it is before you sign.

We put our own mobiles on the website. Most IT companies would rather not. That's sort of the point.

Busy? We'll ring you.

Leave your number and tell us what's not working. We'll take it from there.

So Kelly or Carisa can call you back.

We usually call back within the hour, and within one business day at the latest.

We only use your details to call you back about your enquiry. See our Privacy Policy.

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