Services
All our IT services across 9 categories.
Managed IT, cybersecurity, cloud, web hosting, AI, local servers, break/fix, cloud phone systems, and email security, everything under one roof.
Day-to-day IT, looked after. From the printer that won't print to buying the next laptop, we handle the technology so you can get on with the work. Managed IT clients get 24/7 support at no extra charge. No call centre. You get Kelly or Carisa.
Fully Managed IT Services
All-inclusive management of your IT environment, monitoring, patching, updates, and proactive maintenance, month after month.
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Help Desk & Ticketing
Every request gets written down and followed up, so nothing depends on anyone's memory, including ours.
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24/7 Remote Support (managed IT clients)
For managed IT clients: remote help at any hour, nights, weekends and public holidays included, at no extra charge.
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On-Site Support & Setup
Hands-on support at your premises, installations, troubleshooting, hardware setups, and anything needing someone on location.
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PC, Mac & Linux Repairs
Expert repairs across Windows, macOS, and Linux, hardware faults, software issues, performance problems, and virus removal. Apple-trained, and more than 30 years fixing IT.
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Mobile & Device Management
Centralised management and security enforcement across your entire fleet: Windows, macOS, Linux, iOS, and Android.
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Automated Patch Management
All devices automatically kept up to date across Windows, macOS, and Linux, security patches, OS updates, and third-party software, all handled centrally.
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Hardware Procurement & Supply
We source, configure, deploy, and manage lifecycle of all your hardware, computers, servers, networking gear, and peripherals.
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Microsoft 365 Licensing & Management
We manage licences, configuration, user accounts, and security settings, right plan, properly configured, fully secured.
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IT Consulting & Strategy
Expert guidance aligning tech with your business goals, plan, scale, and grow without waste.
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Several layers of protection, on the sensible assumption that any one of them will have a bad day eventually. Software on every computer watches for odd behaviour, and can stop an attack and undo the damage. For businesses that need more, specialist analysts look for intruders the software missed, and only approved programs are allowed to run. It's all monitored and patched from one place, and when something needs your attention, it's Kelly or Carisa who rings you.
AI-Powered Endpoint Detection & Response
An autonomous AI engine on every device watches behaviour in real time, detecting and stopping ransomware, malware, and fileless attacks that signature antivirus can't see. Far beyond traditional antivirus.
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Autonomous Threat Remediation
Threats are contained and removed automatically, without waiting for someone to notice an alert. An infected computer can be cut off from the network quickly, so one bad click stays one bad click.
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Ransomware Rollback
If ransomware does get going, affected files can often be rolled back to how they were before the attack. That turns a disaster into a very annoying afternoon.
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DNS-Layer Protection
Malicious domains are blocked before a connection is ever made, phishing sites, malware downloads, and ransomware callbacks stopped at the outermost layer of your network.
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Web & Content Filtering
Category-based web filtering keeps staff productive and blocks risky or inappropriate sites, enforceable per team, per device, or per office.
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Off-Network Device Protection
Laptops stay protected wherever they go, home, café, airport. The same filtering and threat protection follows the device, not just the office network.
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24/7 Security Monitoring & Patch Management
Every computer is watched from one central system. Patches go on centrally, alerts get sorted automatically, and every issue is written down and followed through, so nothing depends on memory.
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24/7 Human-Led Threat Hunting
For businesses that need more: specialist security analysts actively look through your systems for intruders the software might have missed.
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Persistent Foothold & Backdoor Detection
Specialist detection for the techniques attackers use to hide inside systems long-term, persistence mechanisms, backdoors, and hands-on-keyboard activity that automated tools routinely miss.
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Ransomware Early-Warning Canaries
Tripwire files spread across your systems raise the alarm as soon as ransomware starts touching them, which buys time before the real damage starts.
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Application Allowlisting (Zero Trust)
For advanced security needs: only explicitly approved software can run, everything else, including unknown ransomware, is blocked by default. The strongest endpoint protection model available.
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Application Ring-Fencing
Even approved applications are fenced in, they can't be weaponised to attack other software, read files they shouldn't, or reach the network in unexpected ways.
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Privileged Access Elevation Control
Staff work without permanent admin rights. When a task genuinely needs elevation, it's granted just-in-time and fully logged, removing one of the biggest attack paths in any business.
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Security Awareness Training
Automated ongoing training turns your team into your strongest defence, simulated phishing campaigns, bite-sized lessons, and measurable progress reporting.
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Firewall Management & Network Segmentation
Enterprise-grade firewall configuration and monitoring, plus secure VLAN zones for staff, guests, IoT, and sensitive systems, a breach in one area can't reach the rest.
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Dark Web Monitoring
Continuous scanning for your business credentials and sensitive data on the dark web, and an alert when anything turns up, so passwords can be changed before they're used.
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Essential Eight Compliance
Align with the ACSC's Essential Eight framework: Australia's government-recommended baseline for cyber resilience. We assess, implement, and maintain your maturity level.
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Incident Response
When something goes wrong, we act fast, containing, investigating, and recovering to minimise damage and downtime, with a clear plain-English explanation of what happened and what is next.
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Networks designed, built and secured properly, from one office with a simple VLAN to several sites working as one, and staff working securely from the road. We supply and manage the security hardware, write down how it's all set up, and keep an eye on it.
Network Design, Architecture & Implementation
End-to-end network design and build, from simple single-office setups to complex multi-site architecture. Planned, documented, and implemented to scale with your business.
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Firewall & Security Appliances
Enterprise-grade firewall and security appliances, supplied, configured, and actively managed. Threats kept out, traffic kept clean, and the firewall kept up to date.
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VLAN & Network Segmentation
From implementing a simple VLAN to full network segmentation, secure zones for staff, guests, IoT, and sensitive systems so a problem in one area can't spread.
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Multi-Office Connectivity
Bring multiple offices together as one network, shared files, one phone system, one directory. Staff in every location work as if they are in the same building.
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Remote & Field Worker Access
Secure, reliable access for staff working out of the office, on-site field workers, travelling teams, and work-from-home staff connected safely back to your systems.
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VPN & Secure Remote Access
Encrypted remote access for your whole team, work from anywhere without compromising network security.
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Managed Network Infrastructure
Managed switches and wireless access points with a central visibility dashboard, wired and wireless, fully controlled, issues spotted before users notice.
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Cloud Solutions & Migration
Move to the cloud with confidence, we plan, migrate, and manage, cutting waste and improving flexibility.
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Internet, Without the Hold Music
We take the pain and hassle out of your internet connection. No waiting on hold with your provider, no silly apps to download, you message or call us directly, and we deal with them and get your issue resolved.
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Business Internet Supply
As a licensed internet reseller, we supply NBN and business-grade internet through premium Australian carriers, the kind of network your ISP wishes they had. Right plan, right speed, right support, and we keep managing it after it's connected.
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Backup & Disaster Recovery
Australian-hosted encrypted backup with a 3-2-1 strategy, local speed, offsite resilience, tested recovery. Designed to support Privacy Act 1988, Essential Eight and NSQHS obligations.
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Your website, looked after. Hosted on our own servers in Australia, not overseas shared hosting. We handle the updates, the security and the small changes, so the website stops being one more job on your list.
Website Design & Development
Custom websites for businesses, professionals, and community organisations, designed to convert visitors into customers.
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Australian-Hosted Web Hosting
Your website on our own dedicated Australian VPS infrastructure, not overseas shared hosting. Fast, reliable, under our control.
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Website Security & Malware Protection
Malware scanning and automatic clean-up on the websites we host, so a problem gets caught by us rather than reported by a customer.
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Ongoing Website Maintenance
Updates, content changes, security patches and plugins handled for you. Small changes don't sit in a queue for weeks.
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Domain & DNS Management
Full management of your domain, DNS, and hosting configuration, including all the technical setup most people find daunting.
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Email Authentication (DMARC/DKIM/SPF)
Configure and monitor email authentication records, stops impersonation and improves deliverability.
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Search Engine Optimisation
Improve your Google ranking, more organic traffic, more local leads, more business.
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Practical AI for real businesses. We cut through the hype, find what genuinely helps, and get it running, private on-premises or cloud-based. No overselling. No jargon.
AI Strategy & Consultation
We assess your workflows, identify genuine AI opportunities, and give you an honest roadmap, no hype, no overselling.
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Local & Private AI (On-Premises)
AI that runs on your own hardware, so the confidential material stays in your building. Useful when the information is medical, legal, or simply nobody else's business.
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AI Agent Deployment
Agents that plan and carry out tasks for your business, connected to the systems you already use. We pick the AI platform to suit the job, not the other way round.
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AI Coding Assistants
Supercharge your development with AI coding tools, full setup, configuration, and training included.
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Workflow Automation
Connect AI to your existing tools using n8n, automate admin, draft communications, summarise meetings, and more.
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AI in Your Office Apps
AI across Word, Excel, Outlook, and Teams, licensing, rollout, and staff training all handled.
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AI Staff Training & Onboarding
Practical hands-on training for your whole team, using AI effectively and safely for your industry.
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AI Privacy & Compliance
Use AI without leaking sensitive data or creating compliance risk, essential for healthcare, legal, and financial sectors.
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Your own hardware, looked after properly. We keep watch on your servers and NAS, so a failing drive gets flagged while it's still an inconvenience rather than a disaster. And if the worst does happen, we recover your data and rebuild what broke.
NAS Supply, Setup & Management
We supply, configure, and fully manage NAS devices, centralised local file storage, automated backups, and media serving. Own your storage outright and skip ongoing cloud dependency.
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24/7 Server & NAS Monitoring
Continuous monitoring of drive health, temperatures, and performance across your servers and NAS devices, we flag failing hardware and plan replacements before it becomes an emergency.
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Server Rebuilds & Infrastructure Recovery
When a server dies, we rebuild it, replacement hardware, restored data, reconfigured services, and your business back online as quickly as the hardware allows.
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Data Recovery
Specialised recovery from failed hard drives, dead NAS devices, corrupted systems, and formatted storage, even without a backup in place.
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Local File & Application Servers
On-premises Windows and Linux servers for file sharing, applications, and domain management, local speed, no ongoing cloud dependency.
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RAID Configuration & Management
Protect your data from drive failure with RAID. We configure, monitor, and replace drives proactively so a single disk failure does not have to become a disaster.
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3-2-1 Backup Implementation
A local NAS for quick restores, plus encrypted offsite copies hosted in Australia for the bigger disasters. Designed to support Privacy Act 1988, Essential Eight and NSQHS obligations.
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Virtualisation
Run multiple virtual servers on one physical machine, make the most of your hardware, isolate workloads, and simplify disaster recovery.
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UPS & Power Protection
Uninterruptible power supplies for servers and critical equipment, clean shutdown on power loss, hardware protected from surges and brownouts.
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Hybrid Cloud Strategy
Keep everyday data local for speed and efficiency gains, push critical backups to cloud for resilience. We design the right split for your needs and risk profile.
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No contract needed. Something's broken, you ring, we fix it. Computers, laptops and phones, for homes and businesses across Townsville and out to Ayr, Ingham and Charters Towers. We tell you what's involved before we start, so the bill doesn't come as a surprise.
PC, Mac & Linux Repairs
Hardware faults, broken screens, won't-turn-on, strange noises and overheating, diagnosed and repaired. Kelly has been fixing IT for more than 30 years, so most of those noises are old friends.
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Virus & Malware Removal
Thorough cleaning of infected systems, removed without data loss wherever possible. We check for persistent threats and harden the system before handing it back.
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Performance Troubleshooting
Slow computers, freezing, crashing, long boot times, diagnosed and fixed. Often a clean-up, SSD upgrade, or RAM addition makes an old machine feel new again.
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Hardware Upgrades & Parts Replacement
RAM, SSDs, batteries, keyboards and screens. We source good parts and fit them properly. Extend the life of your existing hardware rather than replacing the whole machine.
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Data Recovery
Recover files from failed hard drives, accidentally deleted data, corrupted systems, and formatted devices, even without an active backup in place.
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iPhone, iPad & Mobile Device Repair
Screen issues, battery problems, software faults, won't-charge, diagnosed and repaired across Apple iOS and Android devices.
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New Computer Setup & Migration
Got a new PC or Mac? We set it up properly, transfer your files, install your software, configure your email, and make sure everything works before we leave.
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In-Home & On-Site Visits
We come to you, home or office. Some problems are easier fixed on-site. No need to unplug everything and bring it in.
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A business phone system hosted on our own servers in Australia, with the features offices actually use. Keep your existing numbers, connect more than one office, and give staff a business line on the phone they already carry. If it's playing up, you ring Kelly or Carisa, not a hold queue.
Cloud-Hosted PBX Phone System
A full-featured business phone system hosted on our own private Australian cloud, not a shared public platform. Your calls, your data, our infrastructure.
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Work From Anywhere
Your business number follows you. Make and take office calls on your mobile or laptop wherever there's decent internet. Handy for staff on the road, owners who travel, and teams across more than one site.
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Australian Hosting
Your call records, voicemails and recordings are kept on our own servers in Australia, which we look after ourselves.
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Auto Attendant & IVR
Professional automated greetings and call menus, "Press 1 for sales, 2 for support", routing callers to the right person without manual intervention.
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Call Queuing & Ring Groups
Distribute incoming calls intelligently across your team, ring groups, sequential ringing, and overflow rules so no call goes unanswered.
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Mobile & Desktop Apps
Every staff member gets the full phone system on their mobile and computer, calls, voicemail, presence, and internal extension-to-extension calling, wherever they are.
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Call Recording & Monitoring
Record calls for compliance, training, and quality assurance. Live call monitoring and whisper coaching available for team supervisors.
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Voicemail to Email
Voicemails delivered as audio files directly to your email inbox, so messages are harder to miss and easy to forward and archive.
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Video Meetings & Conferencing
Built-in video conferencing and conference calling, host meetings with staff or clients without paying for a separate platform.
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Number Porting: Keep Your Numbers
Keep your existing landline and mobile numbers when switching. We handle the full porting process on business-grade Australian voice lines, no interruption to your current service.
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SIP Trunking & Legacy Handsets
Connect your existing IP phones and hardware to our cloud phone system via SIP, keep using your existing hardware while gaining cloud features.
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Call Analytics & Reporting
Real-time and historical call reports, missed calls, wait times, call volume by hour, and agent performance, all visible in a web dashboard.
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A lot of attacks arrive the same way the invoices do: by email. So we put a filter in front of your mail server that catches spam, malware and phishing before they reach anyone's inbox, and helps keep your domain's reputation clean.
Inbound Email Filtering
A dedicated filter layer sits in front of your mail server, spam, malware, and phishing are blocked in the cloud before they ever reach your inbox or mail server.
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Virus & Malware Attachment Scanning
Every attachment scanned in real-time against multiple threat databases, malicious files blocked before your staff ever open them.
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Advanced Phishing & BEC Protection
Business Email Compromise (BEC) and spear-phishing use trusted-looking senders to deceive. AI-powered detection catches sophisticated attacks that signature-based filters miss.
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Outbound Email Filtering
Prevent your domain being used to send spam, outbound filtering protects your reputation, helps avoid blacklisting, and catches compromised accounts sending malicious email.
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Real-Time Blacklist (RBL) Checking
Every inbound email sender checked against continuously updated real-time blacklists, known spam sources and compromised mail servers blocked automatically.
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Quarantine Management
Blocked emails held in quarantine, users can review, release, or report. Admins get full visibility and control. Nothing disappears silently.
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DKIM, SPF & DMARC Setup
Properly configured email authentication records stop criminals impersonating your domain, and improve deliverability so your legitimate emails don't land in spam.
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Email Continuity
If your mail server goes down, email continuity keeps you receiving and sending via a secondary platform, your business keeps communicating even during an outage.
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Domain Impersonation Protection
Attackers register lookalike domains to deceive your clients and staff. We detect and block these automatically.
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Email Archiving & Compliance
Searchable, tamper-proof archive of all inbound and outbound email, meets legal, compliance, and dispute resolution requirements for businesses and professional offices.
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