Services Cloud Phone Systems

Call Analytics & Reporting in Townsville & North Queensland

Call Analytics & Reporting gives you visibility into how your phone system is being used. Track call volume, missed calls, wait times, peak hours, agent performance and more through an easy-to-use web dashboard.

What is Call Analytics & Reporting?

Call Analytics & Reporting gives you visibility into how your phone system is being used. Track call volume, missed calls, wait times, peak hours, agent performance and more through an easy-to-use web dashboard.

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What you get

  • Real-time call dashboard
  • Historical call reports
  • Missed call tracking
  • Wait time and queue analytics
  • Agent and extension performance
  • Exportable reports

Why Tech TroubleShooters for Call Analytics & Reporting?

You cannot improve what you do not measure. Call reporting helps you understand demand, identify training needs, improve customer service and make informed staffing decisions.

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Who this is for

Businesses with busy phone lines, support and sales teams, managers tracking team performance, and any organisation wanting data-driven improvement.

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Common problems we solve

  • No visibility into call patterns
  • High number of missed calls unnoticed
  • Unclear peak call times
  • No data to support staffing decisions
  • Difficulty measuring customer service quality

Frequently asked questions

What metrics can we see?

Call volume, duration, wait times, abandoned calls, agent availability and more.

Can reports be scheduled?

Yes. Reports can typically be scheduled and emailed automatically.

Is the dashboard accessible remotely?

Yes. The reporting dashboard is accessible via web browser.

Can we see individual agent performance?

Yes. Extension-level reporting shows individual and team performance.

Part of our Cloud Phone Systems services

A business phone system hosted on our own servers in Australia, with the features offices actually use. Keep your existing numbers, connect more than one office, and give staff a business line on the phone they already carry. If it's playing up, you ring Kelly or Carisa, not a hold queue.

View all Cloud Phone Systems services

Related services

Cloud-Hosted PBX Phone System
A full-featured business phone system hosted on our own private Australian cloud, not a shared public platform. Your calls, your data, our infrastructure.
Work From Anywhere
Your business number follows you. Make and take office calls on your mobile or laptop wherever there's decent internet. Handy for staff on the road, owners who travel, and teams across more than one site.
Australian Hosting
Your call records, voicemails and recordings are kept on our own servers in Australia, which we look after ourselves.
Ask about Call Analytics & Reporting

Speak directly with Kelly or Carisa, no call centres, no jargon.