Services / Managed IT
Managed IT in Townsville & North Queensland
Day-to-day IT, fully managed. From help desk to hardware procurement, we handle the technology so your team can focus on the work that matters. No after-hours fees. No call centres. You get Kelly or Carisa.
Explore the full list of services in this category below — or jump back to View all our services.
Fully Managed IT Services
All-inclusive management of your IT environment — monitoring, patching, updates, and proactive maintenance, month after month.
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Help Desk & Ticketing
Professional ticketing ensures every request is logged, tracked, and resolved — nothing falls through the cracks.
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24/7 Remote Support
Round-the-clock remote assistance with fast response times. No after-hours surcharges — nights, weekends, public holidays.
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On-Site Support & Setup
Hands-on support at your premises — installations, troubleshooting, hardware setups, and anything needing someone on location.
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PC, Mac & Linux Repairs
Expert repairs across Windows, macOS, and Linux — hardware faults, software issues, performance problems, and virus removal. Formerly Apple Authorised Service Technicians with 20+ years of Apple-trained expertise.
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Mobile & Device Management
Centralised management and security enforcement across your entire fleet — Windows, macOS, Linux, iOS, and Android.
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Automated Patch Management
All devices automatically kept up to date across Windows, macOS, and Linux — security patches, OS updates, and third-party software, all handled centrally.
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Hardware Procurement & Supply
We source, configure, deploy, and manage lifecycle of all your hardware — computers, servers, networking gear, and peripherals.
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Microsoft 365 Licensing & Management
We manage licences, configuration, user accounts, and security settings — right plan, right price, properly secured.
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IT Consulting & Strategy
Expert guidance aligning tech with your business goals — plan, budget, and grow without overspending.
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Platform expertise across every operating system.
We support your team regardless of what they're running. Most providers pick a lane — we don't have to.
Windows
Windows 10 & 11 · Windows Server
- Full managed IT support & monitoring
- Automated patching — OS & third-party apps
- Repairs, upgrades & performance tuning
- Active Directory & domain management
- BitLocker encryption & security hardening
- Microsoft 365 integration & licensing
- Remote support & on-site assistance
Apple-Trained 20+ Years
Apple
macOS Sonoma / Sequoia · Apple Silicon & Intel Macs
- Formerly Apple Authorised — trained to Apple's highest standard
- Hardware repairs: MacBook, iMac, Mac mini, Mac Pro
- Apple Business Manager & MDM deployment
- macOS patching, updates & security hardening
- iCloud, Apple ID & Business account management
- Migration from Windows to Mac (and back)
- iOS & iPadOS device management
Linux
Ubuntu · Debian · CentOS / RHEL + more
- Server setup, hardening & ongoing management
- Ubuntu, Debian & major distro support
- Security patching & update management
- Web server configuration (Apache, Nginx)
- Docker, containerisation & deployment
- Local AI & self-hosted application servers
- Firewall rules & network configuration
How our Managed IT works
01
Discovery
We audit your existing environment, identify risks and document your hardware, software and users.
02
Onboard
We install monitoring, patch management and remote access — quietly, with minimal disruption.
03
Support
Your team calls, messages or emails Kelly or Carisa directly. Issues are logged, tracked and resolved.
04
Optimise
Quarterly reviews keep your IT aligned with your business goals — security, budget and growth.
Pricing & engagement
Simple per-user or per-device monthly plans. No lock-in contracts, no after-hours surcharges, no hidden fees.
Most Townsville SMBs start between $75–$150 per user per month depending on security and compliance needs.
Common Managed IT questions
What is included in managed IT services?
Help desk support, proactive monitoring, patch management, antivirus, backup oversight, hardware procurement and strategic IT advice — all included under one monthly fee.
Do you charge extra for after-hours support?
No. We offer 24/7 support with zero after-hours fees. Call Kelly or Carisa any time.
Can you support Macs as well as PCs?
Yes. We are formerly Apple Authorised Service Technicians with 20+ years of Mac, iPhone and iPad support experience, alongside deep Windows and Linux knowledge.
How quickly do you respond to issues?
Most issues are resolved remotely within minutes. For on-site support across Townsville and North Queensland we aim for same or next business day.
Do you require long-term contracts?
No. We believe in earning your business every month. Plans are simple, transparent and easy to adjust as you grow.
What size businesses do you support?
We specialise in small to medium businesses from 5 to 100 staff, as well as professional offices and home users across North Queensland.