Services / Break & Fix

Break & Fix in Townsville & North Queensland

No contract needed. Something's broken, you ring, we fix it. Computers, laptops and phones, for homes and businesses across Townsville and out to Ayr, Ingham and Charters Towers. We tell you what's involved before we start, so the bill doesn't come as a surprise.

Explore the full list of services in this category below, or jump back to View all our services.

Virus & Malware Removal
Thorough cleaning of infected systems, removed without data loss wherever possible. We check for persistent threats and harden the system before handing it back.
Performance Troubleshooting
Slow computers, freezing, crashing, long boot times, diagnosed and fixed. Often a clean-up, SSD upgrade, or RAM addition makes an old machine feel new again.
Hardware Upgrades & Parts Replacement
RAM, SSDs, batteries, keyboards and screens. We source good parts and fit them properly. Extend the life of your existing hardware rather than replacing the whole machine.
Data Recovery
Recover files from failed hard drives, accidentally deleted data, corrupted systems, and formatted devices, even without an active backup in place.
iPhone, iPad & Mobile Device Repair
Screen issues, battery problems, software faults, won't-charge, diagnosed and repaired across Apple iOS and Android devices.
New Computer Setup & Migration
Got a new PC or Mac? We set it up properly, transfer your files, install your software, configure your email, and make sure everything works before we leave.
In-Home & On-Site Visits
We come to you, home or office. Some problems are easier fixed on-site. No need to unplug everything and bring it in.
Laptop, tablet and phone on a clean office desk
Who answers the phone

The faces on this page are the people who answer the phone. Odd thing to have to point out, really.

No switchboard, no hold music, no "your call is important to us". Ring Kelly or Carisa on their own mobiles and you're talking to someone who can actually fix it, and who probably already knows your setup.

Usually one of us answers straight away. If we're driving or on a job, we'll call or text you back, usually within the hour.

Managed IT clients get 24/7 support at no extra charge.

Prefer the office? 07 4401 5760Rather we call you? Leave your number

No lock-in contracts. If we stop being good, you're free to go. We'd rather you didn't.

We put our own mobiles on the website. Most IT companies would rather not. That's sort of the point.

Busy? We'll ring you.

Leave your number and tell us what's not working. We'll take it from there.

So Kelly or Carisa can call you back.

We usually call back within the hour, and within one business day at the latest.

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