Services Break & Fix

In-Home & On-Site Visits in Townsville & North Queensland

In-Home & On-Site Visits bring Kelly or Carisa directly to your home or workplace. Some problems, like network faults, printer issues, office setups or multi-device troubleshooting, are simply faster and easier to solve on location.

What is In-Home & On-Site Visits?

In-Home & On-Site Visits bring Kelly or Carisa directly to your home or workplace. Some problems, like network faults, printer issues, office setups or multi-device troubleshooting, are simply faster and easier to solve on location.

Network equipment in a server rack with neatly cabled switches

What you get

  • On-site diagnosis and repair
  • Network and Wi-Fi troubleshooting
  • Printer and peripheral setup
  • New device setup
  • Software and email configuration
  • User training and handover

Why Tech TroubleShooters for In-Home & On-Site Visits?

Disconnecting everything and dragging it to a shop is inconvenient. Our on-site service saves time, lets us see the full picture, and means we can fix issues in the environment where they actually occur.

Castle Hill rising above Townsville suburbs at dusk

Who this is for

Home users, small businesses, professional offices, medical and dental practices, and any organisation in Townsville or North Queensland that needs IT help on location.

Laptop, tablet and phone on a clean office desk

Common problems we solve

  • No internet in part of the house or office
  • Printer will not connect
  • New device needs setup
  • Multiple devices not working together
  • Cannot leave work to visit a repair shop

Frequently asked questions

What areas do you visit?

We cover Townsville and surrounding North Queensland areas including Aitkenvale, Kirwan, Thuringowa Central, Magnetic Island and Alligator Creek.

Do you charge a call-out fee?

On-site visits are scoped and agreed upfront. Managed IT clients often have on-site work included.

Can you visit homes?

Yes. We provide in-home IT support for home users and home offices.

How soon can you come?

If we need to be there in person, we'll tell you straight away when we can get there.

Part of our Break & Fix services

No contract needed. Something's broken, you ring, we fix it. Computers, laptops and phones, for homes and businesses across Townsville and out to Ayr, Ingham and Charters Towers. We tell you what's involved before we start, so the bill doesn't come as a surprise.

View all Break & Fix services

Related services

PC, Mac & Linux Repairs
Hardware faults, broken screens, won't-turn-on, strange noises and overheating, diagnosed and repaired. Kelly has more than 30 years' experience in IT, so most of those noises are old friends.
Virus & Malware Removal
Thorough cleaning of infected systems, removed without data loss wherever possible. We check for persistent threats and harden the system before handing it back.
Performance Troubleshooting
Slow computers, freezing, crashing, long boot times, diagnosed and fixed. Often a clean-up, SSD upgrade, or RAM addition makes an old machine feel new again.
Ask about In-Home & On-Site Visits

Speak directly with Kelly or Carisa, no call centres, no jargon.