Managed IT in Townsville & North Queensland
Day-to-day IT, looked after. From the printer that won't print to buying the next laptop, we handle the technology so you can get on with the work. Managed IT clients get 24/7 support at no extra charge. No call centre. You get Kelly or Carisa.
Explore the full list of services in this category below, or jump back to View all our services.
Platform expertise across every operating system.
We support your team regardless of what they're running. Most providers pick a lane, we don't have to.
- Full managed IT support & monitoring
- Automated patching: OS & third-party apps
- Repairs, upgrades & performance tuning
- Active Directory & domain management
- Drive encryption & security hardening
- Microsoft 365 integration & licensing
- Remote support & on-site assistance
- In business since 2006.
- Hardware repairs: MacBook, iMac, Mac mini, Mac Pro
- Apple Business Manager & MDM deployment
- macOS patching, updates & security hardening
- iCloud, Apple ID & Business account management
- Migration from Windows to Mac (and back)
- iOS & iPadOS device management
- Server setup, hardening & ongoing management
- Ubuntu, Debian & major distro support
- Security patching & update management
- Web server configuration (Apache, Nginx)
- Docker, containerisation & deployment
- Local AI & self-hosted application servers
- Firewall rules & network configuration
How our Managed IT works
Discovery
We audit your existing environment, identify risks and document your hardware, software and users.
Onboard
We install monitoring, patch management and remote access, quietly, with minimal disruption.
Support
Your team calls, messages or emails Kelly or Carisa directly. Issues are logged, tracked and resolved.
Engagement
Simple, flexible support. No lock-in contracts by default. If you'd like a set term, for example to lock in one fixed price, we can agree one together. Licences like annual Microsoft 365 plans carry the supplier's own terms, and we'll tell you before you sign up.
Every business is different. We'll agree on a clear, fixed scope after understanding your setup and compliance needs.
Common Managed IT questions
What is included in managed IT services?
Answers when you ring, monitoring, updates, antivirus, an eye on your backups, and buying hardware, all under one simple agreement.
Do you offer 24/7 support?
Yes. We offer 24/7 support for managed IT clients, at no extra charge. Call Kelly or Carisa any time. Not a client yet? Call any time. After hours we'll get back to you as soon as we can, but we can't promise to start straight away.
Can you support Macs as well as PCs?
Yes. Kelly is Apple-trained, and he and Carisa ran Apple repair businesses in Townsville and Brisbane before starting Tech TroubleShooters. So Macs are home ground, and we're just as comfortable with Windows and Linux.
How quickly do you respond to issues?
Plenty of problems we fix remotely, so there's no waiting for someone to drive across town. Call or text, and we can often be on your computer within minutes. If we're already with another client, we'll tell you straight away when we'll get to you. If we need to be there in person, we'll tell you straight away when we can get there.
Do you require long-term contracts?
No lock-in contracts by default. If you'd like a set term, for example to lock in one fixed price, we can agree one together. Some licences, like annual Microsoft 365 plans, come with the supplier's own terms, and we'll tell you before you sign up. Mostly, we'd rather you stayed because you wanted to.
What size businesses do you support?
We specialise in small to medium businesses from 5 to 100 staff, as well as professional offices and home users across Townsville and out to Ayr, Ingham and Charters Towers.
The faces on this page are the people who answer the phone. Odd thing to have to point out, really.
No switchboard, no hold music, no "your call is important to us". Ring Kelly or Carisa on their own mobiles and you're talking to someone who can actually fix it, and who probably already knows your setup.
Call Carisa 0448 017 919Carisa
The calm voice on the other end when things go wrong.
Call Kelly 0429 727 091Kelly
30+ years fixing IT. Has seen most problems before, some of them twice.
Usually one of us answers straight away. If we're driving or on a job, we'll call or text you back, usually within the hour.
Managed IT clients get 24/7 support at no extra charge.
Prefer the office? 07 4401 5760Rather we call you? Leave your number
No lock-in contracts. If we stop being good, you're free to go. We'd rather you didn't.
We put our own mobiles on the website. Most IT companies would rather not. That's sort of the point.
Busy? We'll ring you.
Leave your number and tell us what's not working. We'll take it from there.