Internet status
We’d rather you hear about outages from us before they happen, not after. This page lists planned internet maintenance that may affect our home and business customers across Townsville and North Queensland, along with what to do if your connection plays up.
Planned maintenance
Upstream providers occasionally schedule maintenance to upgrade and repair the internet. Not every service in a listed area will be affected, and most work is scheduled overnight to keep disruption to a minimum.
Thu 22 Oct 2026, 12:00 am to 6:00 am AEST
Townsville and surrounding areas, Cairns and surrounding areas, Brisbane and Logan areas
Expected impact: Not every service in these areas will be affected. An outage isn't expected, but a short interruption is possible.
No planned maintenance at the moment. Nice and quiet. We'll post any upcoming work here.
Times are in Queensland time (AEST). Providers sometimes change or cancel scheduled work at short notice, and we update this page as soon as we hear.
Steps if your internet doesn’t come back up
Internet not back after an outage? A quick restart usually sorts it.
- Turn off your modem at the power point.
- Got a white NBN box on the wall, or a small NBN box near your phone socket? Turn that off at the power point too. (No NBN box? That’s normal for some connections. Just restart the modem.)
- Wait 30 seconds. Make a cuppa, we’ll wait.
- Turn the NBN box back on first and give it 2 to 3 minutes for the lights to settle.
- Then turn your modem back on and give it another 3 to 5 minutes.
Please don’t press the small reset or pinhole button on the modem. That wipes its settings and turns a five-minute fix into a much longer one.
Still not working? Two quick checks before you call:
- Are your other devices offline too, or just one?
- Is everything plugged in firmly at both ends?
Then give us a call on 07 4401 5760 and a real local person will help sort it out.
Still feels slow?
Run a quick speed test. It takes about 30 seconds and gives us a clear picture of what’s happening. For the best result, test on a device plugged into your modem or sitting close to it.
Run a speed test (opens in a new tab)
Got a result that doesn’t look right? Pop the numbers into the ‘What’s happening?’ box in the form below and we’ll check it for you.
Check NBN’s own internet status
You can also check your address directly with NBN for faults and outages in your street.
This opens NBN’s website.
Not sure if it’s you or the internet?
Pop in your details and we’ll check your service for you and let you know what’s going on. No obligation, and it doesn’t matter who your internet provider is.
We’d rather tell you before, not after
Not every provider gives you a heads up. We do, because looking out for you is the whole job. And a funny thing we hear a lot is “I didn’t know you did that!” So here’s the short version of what we look after:
- Cyber security for your business, home and devices, so scammers and hackers have a much harder time getting in
- Microsoft 365 email and email security
- Cloud-hosted phone systems that work wherever you are
- Computers and laptops, chosen, set up and ready to go
- Internet and everyday IT support, at home or at work
- Australian website hosting, with WordPress updates and care included
We look after small to medium businesses, professional offices and home users right across Townsville and North Queensland. One team, one number to call: 07 4401 5760.
Have we looked after you well?
If we’ve made your day a little easier, we’d be grateful if you shared your experience on Google. It takes about 30 seconds and helps other locals find a team who picks up the phone.
Last updated 17 October 2026.