Services

All our IT services across 9 categories.

Managed IT, cybersecurity, cloud, web hosting, AI, local servers, break/fix, cloud phone systems, and email security — everything under one roof.

Day-to-day IT, fully managed. From help desk to hardware procurement, we handle the technology so your team can focus on the work that matters. No after-hours fees. No call centres. You get Kelly or Carisa.

Fully Managed IT Services

All-inclusive management of your IT environment — monitoring, patching, updates, and proactive maintenance, month after month.

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Help Desk & Ticketing

Professional ticketing ensures every request is logged, tracked, and resolved — nothing falls through the cracks.

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24/7 Remote Support

Round-the-clock remote assistance with fast response times. No after-hours surcharges — nights, weekends, public holidays.

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On-Site Support & Setup

Hands-on support at your premises — installations, troubleshooting, hardware setups, and anything needing someone on location.

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PC, Mac & Linux Repairs

Expert repairs across Windows, macOS, and Linux — hardware faults, software issues, performance problems, and virus removal. Formerly Apple Authorised Service Technicians with 20+ years of Apple-trained expertise.

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Mobile & Device Management

Centralised management and security enforcement across your entire fleet — Windows, macOS, Linux, iOS, and Android.

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Automated Patch Management

All devices automatically kept up to date across Windows, macOS, and Linux — security patches, OS updates, and third-party software, all handled centrally.

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Hardware Procurement & Supply

We source, configure, deploy, and manage lifecycle of all your hardware — computers, servers, networking gear, and peripherals.

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Microsoft 365 Licensing & Management

We manage licences, configuration, user accounts, and security settings — right plan, right price, properly secured.

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IT Consulting & Strategy

Expert guidance aligning tech with your business goals — plan, budget, and grow without overspending.

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Enterprise-grade protection, layered so no single failure can hurt you. Every device is defended by autonomous AI that detects, contains, and rolls back attacks in real time — backed by 24/7 human threat hunters and zero-trust application control for businesses that need the highest level of security. All monitored, patched, and ticketed through our central platform so nothing slips through.

AI-Powered Endpoint Detection & Response

An autonomous AI engine on every device watches behaviour in real time — detecting and stopping ransomware, malware, and fileless attacks that signature antivirus can't see. Far beyond traditional antivirus.

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Autonomous Threat Remediation

Threats are contained, killed, and removed automatically — no waiting for a technician to notice an alert. Devices can even be isolated from the network instantly to stop an attack spreading.

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Ransomware Rollback

If ransomware ever executes, affected files can be rolled back to their pre-attack state in minutes — turning a potential disaster into a non-event.

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DNS-Layer Protection

Malicious domains are blocked before a connection is ever made — phishing sites, malware downloads, and ransomware callbacks stopped at the outermost layer of your network.

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Web & Content Filtering

Category-based web filtering keeps staff productive and blocks risky or inappropriate sites — enforceable per team, per device, or per office.

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Off-Network Device Protection

Laptops stay protected wherever they go — home, café, airport. The same filtering and threat protection follows the device, not just the office network.

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24/7 Security Monitoring & Patch Management

Every device is monitored around the clock from our central platform. Patches are applied centrally, alerts are triaged automatically, and every issue is ticketed and tracked through to resolution — nothing falls through the cracks.

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24/7 Human-Led Threat Hunting

For businesses needing advanced protection: an elite security operations team actively hunts through your environment for hidden attackers — humans investigating around the clock, not just software waiting for alerts.

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Persistent Foothold & Backdoor Detection

Specialist detection for the techniques attackers use to hide inside systems long-term — persistence mechanisms, backdoors, and hands-on-keyboard activity that automated tools routinely miss.

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Ransomware Early-Warning Canaries

Tripwire files placed across your systems raise the alarm the instant ransomware behaviour begins — buying critical minutes before real damage can be done.

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Application Allowlisting (Zero Trust)

For advanced security needs: only explicitly approved software can run — everything else, including unknown ransomware, is blocked by default. The strongest endpoint protection model available.

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Application Ring-Fencing

Even approved applications are fenced in — they can't be weaponised to attack other software, read files they shouldn't, or reach the network in unexpected ways.

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Privileged Access Elevation Control

Staff work without permanent admin rights. When a task genuinely needs elevation, it's granted just-in-time and fully logged — removing one of the biggest attack paths in any business.

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Security Awareness Training

Automated ongoing training turns your team into your strongest defence — simulated phishing campaigns, bite-sized lessons, and measurable progress reporting.

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Firewall Management & Network Segmentation

Enterprise-grade firewall configuration and monitoring, plus secure VLAN zones for staff, guests, IoT, and sensitive systems — a breach in one area can't reach the rest.

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Dark Web Monitoring

Continuous scanning for your business credentials and sensitive data on the dark web — instant alerts when anything surfaces so passwords can be changed before they're used.

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Essential Eight Compliance

Align with the ACSC's Essential Eight framework — Australia's government-recommended baseline for cyber resilience. We assess, implement, and maintain your maturity level.

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Incident Response

When something goes wrong, we act fast — containing, investigating, and recovering to minimise damage and downtime, with a clear plain-English explanation of what happened and what's next.

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Networks designed, built, and secured properly — from a single office with a simple VLAN through to multiple sites connected as one, and field staff working securely from anywhere. We supply and manage enterprise-grade security appliances, and every design is documented, monitored, and built to scale.

Network Design, Architecture & Implementation

End-to-end network design and build — from simple single-office setups to complex multi-site architecture. Planned, documented, and implemented to scale with your business.

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Firewall & Security Appliances

Enterprise-grade firewall and security appliances — supplied, configured, and actively managed. Threats kept out, traffic kept clean, and your perimeter always up to date.

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VLAN & Network Segmentation

From implementing a simple VLAN to full network segmentation — secure zones for staff, guests, IoT, and sensitive systems so a problem in one area can't spread.

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Multi-Office Connectivity

Bring multiple offices together as one network — shared files, one phone system, one directory. Staff in every location work as if they're in the same building.

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Remote & Field Worker Access

Secure, reliable access for staff working out of the office — on-site field workers, travelling teams, and work-from-home staff connected safely back to your systems.

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VPN & Secure Remote Access

Encrypted remote access for your whole team — work from anywhere without compromising network security.

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Managed Network Infrastructure

Managed switches and wireless access points with a central visibility dashboard — wired and wireless, fully controlled, issues spotted before users notice.

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Cloud Solutions & Migration

Move to the cloud with confidence — we plan, migrate, and manage, reducing costs and improving flexibility.

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Internet, Without the Hold Music

We take the pain and hassle out of your internet connection. No waiting on hold with your provider, no silly apps to download — you message or call us directly, and we deal with them and get your issue resolved.

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NBN & Business Internet Supply

As a licensed internet reseller, we supply NBN and business-grade internet through premium Australian carriers — the kind of network your ISP wishes they had. Right plan, right speed, right price, and we keep managing it after it's connected.

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Backup & Disaster Recovery

Australian-hosted encrypted backup with a 3-2-1 strategy — local speed, offsite resilience, tested recovery. Meets Privacy Act, Essential Eight, HIPAA, and NSQHS standards.

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Your online presence, handled. Australian-hosted on our own infrastructure — not overseas shared hosting. Ongoing maintenance, security, and content changes are included in every package.

Website Design & Development

Custom websites for businesses, professionals, and community organisations — designed to convert visitors into customers.

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Australian-Hosted Web Hosting

Your website on our own dedicated Australian VPS infrastructure — not overseas shared hosting. Fast, reliable, under our control.

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Website Security & Malware Protection

Real-time malware scanning and automatic cleanup on every hosted site — always monitored, always defended.

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Ongoing Website Maintenance

Updates, content changes, security patches, and plugin management handled for you — often same-day turnaround.

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Domain & DNS Management

Full management of your domain, DNS, and hosting configuration — including all the technical setup most people find daunting.

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Email Authentication (DMARC/DKIM/SPF)

Configure and monitor email authentication records — stops impersonation and improves deliverability.

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Search Engine Optimisation

Improve your Google ranking — more organic traffic, more local leads, more business.

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Practical AI for real businesses. We cut through the hype, find what genuinely helps, and get it running — private on-premises or cloud-based. No overselling. No jargon.

AI Strategy & Consultation

We assess your workflows, identify genuine AI opportunities, and give you an honest roadmap — no hype, no overselling.

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Local & Private AI (On-Premises)

Run powerful AI entirely on your own hardware — no data leaves your building. We set up Ollama, Open WebUI, and LM Studio. Perfect for medical and legal privacy needs.

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AI Agent Deployment

Agents that think, plan, and act for your business. We deploy Claude (Anthropic), OpenAI GPT, and Google Gemini — integrated into your workflows.

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AI Coding Assistants

Supercharge your development with AI coding tools — full setup, configuration, and training included.

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Workflow Automation with n8n

Connect AI to your existing tools using n8n — automate admin, draft communications, summarise meetings, and more.

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Microsoft Copilot Integration

AI across Word, Excel, Outlook, and Teams — licensing, rollout, and staff training all handled.

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AI Staff Training & Onboarding

Practical hands-on training for your whole team — using AI effectively and safely for your industry.

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AI Privacy & Compliance

Use AI without leaking sensitive data or creating compliance risk — essential for healthcare, legal, and financial sectors.

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Your own hardware, professionally monitored and managed. We watch your NAS and servers around the clock — flagging failing drives and hardware issues before they become disasters. And when the worst happens, we recover your data and rebuild your servers and infrastructure fast.

NAS Supply, Setup & Management

We supply, configure, and fully manage NAS devices — centralised local file storage, automated backups, and media serving. A one-time hardware cost replacing ongoing cloud storage fees.

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24/7 Server & NAS Monitoring

Continuous monitoring of drive health, temperatures, and performance across your servers and NAS devices — we flag failing hardware and plan replacements before it becomes an emergency.

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Server Rebuilds & Infrastructure Recovery

When a server dies, we rebuild it — replacement hardware, restored data, reconfigured services, and your business back online as fast as physically possible.

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Data Recovery

Specialised recovery from failed hard drives, dead NAS devices, corrupted systems, and formatted storage — even without a backup in place.

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Local File & Application Servers

On-premises Windows and Linux servers for file sharing, applications, and domain management — local speed, no monthly cloud subscription.

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RAID Configuration & Management

Protect your data from drive failure with RAID — we configure, monitor, and replace drives proactively so a disk failure is never a disaster.

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3-2-1 Backup Implementation

Local NAS for fast same-day recovery, plus encrypted Australian-hosted offsite copies for disaster protection. Meets Privacy Act, Essential Eight, HIPAA, and NSQHS standards.

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Virtualisation (Proxmox / Hyper-V)

Run multiple virtual servers on one physical machine — maximise hardware investment, isolate workloads, and simplify disaster recovery.

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UPS & Power Protection

Uninterruptible power supplies for servers and critical equipment — clean shutdown on power loss, hardware protected from surges and brownouts.

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Hybrid Cloud Strategy

Keep everyday data local for speed and cost savings, push critical backups to cloud for resilience. We design the right split for your budget and risk profile.

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No contract needed. Something's broken — we fix it. One-off Apple Mac repair in Townsville, PC, and iPhone repairs for home users and businesses across North Queensland. Flat, honest pricing.

PC, Mac & Linux Repairs

Hardware faults, screens, won't-turn-on, strange noises, overheating — diagnosed and repaired. Formerly Apple Authorised Service Technicians with 20+ years of hands-on experience across all platforms.

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Virus & Malware Removal

Thorough cleaning of infected systems — removed without data loss wherever possible. We check for persistent threats and harden the system before handing it back.

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Performance Troubleshooting

Slow computers, freezing, crashing, long boot times — diagnosed and fixed. Often a clean-up, SSD upgrade, or RAM addition makes an old machine feel new again.

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Hardware Upgrades & Parts Replacement

RAM, SSD, batteries, keyboards, screens — we source genuine parts and fit them properly. Extend the life of your existing hardware rather than replacing the whole machine.

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Data Recovery

Recover files from failed hard drives, accidentally deleted data, corrupted systems, and formatted devices — even without an active backup in place.

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iPhone, iPad & Mobile Device Repair

Screen issues, battery problems, software faults, won't-charge — diagnosed and repaired across Apple iOS and Android devices.

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New Computer Setup & Migration

Got a new PC or Mac? We set it up properly — transfer your files, install your software, configure your email, and make sure everything works before we leave.

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In-Home & On-Site Visits

We come to you — home or office. Some problems are easier fixed on-site. No need to unplug everything and bring it in.

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A complete business phone system with every enterprise feature included — hosted on our own private cloud in Australia. Your call data never leaves the country, your system is always online, and your team can make and take calls from anywhere in the world. Keep your existing numbers, connect multiple offices, and give every staff member a business line on the devices they already carry.

Cloud-Hosted PBX Phone System

A full-featured business phone system hosted on our own private Australian cloud — not a shared public platform. Your calls, your data, our infrastructure. Every enterprise feature is included as standard.

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Work From Anywhere

Your business number follows you — make and receive calls from your office line on your mobile or laptop, anywhere in the world. Perfect for remote staff, travelling owners, and multi-site teams.

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100% Australian Hosting

Hosted on our private cloud infrastructure in Australia — your call records, voicemails, and recordings never leave the country. Always online, always accessible, fully under our control.

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Auto Attendant & IVR

Professional automated greetings and call menus — "Press 1 for sales, 2 for support" — routing callers to the right person without manual intervention.

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Call Queuing & Ring Groups

Distribute incoming calls intelligently across your team — ring groups, sequential ringing, and overflow rules so no call goes unanswered.

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Mobile & Desktop Apps

Every staff member gets the full phone system on their mobile and computer — calls, voicemail, presence, and internal extension-to-extension calling, wherever they are.

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Call Recording & Monitoring

Record calls for compliance, training, and quality assurance. Live call monitoring and whisper coaching available for team supervisors.

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Voicemail to Email

Voicemails delivered as audio files directly to your email inbox — never miss a message, easy to forward and archive.

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Video Meetings & Conferencing

Built-in video conferencing and conference calling — host meetings with staff or clients without paying for a separate platform.

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Number Porting — Keep Your Numbers

Keep your existing landline and mobile numbers when switching. We handle the full porting process on business-grade Australian voice lines — no interruption to your current service.

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SIP Trunking & Legacy Handsets

Connect your existing IP phones and hardware to our cloud phone system via SIP — protect your hardware investment while gaining cloud features.

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Call Analytics & Reporting

Real-time and historical call reports — missed calls, wait times, call volume by hour, and agent performance — all visible in a web dashboard.

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Email is the #1 attack vector for Australian businesses. A dedicated email security layer sits in front of your mail server — filtering spam, blocking malware, stopping phishing, and keeping your domain reputation clean.

Inbound Email Filtering

A dedicated filter layer sits in front of your mail server — spam, malware, and phishing are blocked in the cloud before they ever reach your inbox or mail server.

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Virus & Malware Attachment Scanning

Every attachment scanned in real-time against multiple threat databases — malicious files blocked before your staff ever open them.

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Advanced Phishing & BEC Protection

Business Email Compromise (BEC) and spear-phishing use trusted-looking senders to deceive. AI-powered detection catches sophisticated attacks that signature-based filters miss.

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Outbound Email Filtering

Prevent your domain being used to send spam — outbound filtering protects your reputation, helps avoid blacklisting, and catches compromised accounts sending malicious email.

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Real-Time Blacklist (RBL) Checking

Every inbound email sender checked against continuously updated real-time blacklists — known spam sources and compromised mail servers blocked automatically.

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Quarantine Management

Blocked emails held in quarantine — users can review, release, or report. Admins get full visibility and control. Nothing disappears silently.

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DKIM, SPF & DMARC Setup

Properly configured email authentication records stop criminals impersonating your domain — and improve deliverability so your legitimate emails don't land in spam.

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Email Continuity

If your mail server goes down, email continuity keeps you receiving and sending via a secondary platform — your business keeps communicating even during an outage.

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Domain Impersonation Protection

Attackers register lookalike domains to deceive your clients and staff. We detect and block these automatically.

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Email Archiving & Compliance

Searchable, tamper-proof archive of all inbound and outbound email — meets legal, compliance, and dispute resolution requirements for businesses and professional offices.

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