Tech TroubleShooters

Users of Apple’s Time Capsule Warned of Possible Data Loss

by | Jul 29, 2021 | News & Updates

Experts say Mac users who still rely on Apple Time Capsules for backup may be in danger of possible device failure and data loss due to flaw in design.

Although discontinued the in 2018 by Apple, the Time Capsule is still used by many Mac users for timely backups, however, a flaw discovered in the Seagate drive inside could put users’ data at risk.

According to a German data recovery company, Datenrettung, a design flaw in the Time Capsule could lead to device failure and data loss in the aging machines. Golem reports that the German company has seen several Time Capsule failures, all with the same flaw.

This is what the translated text from the report reads:

“We must assume that this is an error in the design1 of the Seagate Grenada hard drive installed in the Time Capsule (ST3000DM001 / ST2000DM001 2014-2018). The parking ramp of this hard drive consists of two different materials. Sooner or later, the parking ramp will break on this hard drive model, installed in a rather poorly ventilated Time Capsule.”

“The damage to the parking ramp then causes the write/read unit to be destroyed and severely deformed the next time the read/write unit is parked. When the Time Capsule is now turned on again or wakes up from hibernation, the data disks of the Seagate hard drive are destroyed because the deformed read-write unit drags onto it.”

The data recovery company has advised users that rely upon the Apple Time Capsule for backups to find a new backup solution as they warn that the failure can occur at any time and data recovery isn’t always possible.

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