Our IT Services and Support Solutions

System Administration

Your very own technical expert, a NetAdmin, who is responsible for keeping your technology infrastructure safe, stable and secure. You have regularly scheduled visits where we apply our comprehensive best practices to stabilize your systems and prevent problems before they disrupt your users and the businesses’ operations.

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Networking

Tech Troubleshooters manages the physical and logical networking essential to smooth operations of your technology. We provide IT support and IT services that will map the performance for both local and wide area networks for all locations and to the internet. We provide the best solution to ensure you have the necessary connections at all times.

Line of Business Software Assistance

Tech Troubleshooters will work with you and your software vendors to ensure smooth, productive operations. We will assist in optimizing your packages while looking for enhancements and refinements to make your operation as competitive as it can be.

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Data Protection

We provide all the software for your server backups, the local device to house all backups, the cloud storage for all offsite backups of data, testing to ensure the backups are working, and if needed, a failover solution that would allow all services to operate in case of a major disaster such as a fire or flood. We monitor and manage every aspect of this ecosystem 24×7.

Cloud Computing, Hosting and Support

Cloud technology offers many capabilities to your operations.  We will align various cloud offerings including email, voice, data protection, server hosting, application as a service, and many more solutions to enable clients to reach new operating heights. Talk to your Tech Troubleshooters cloud expert.

Mobile & Mobility Support

Find a spot where mobility is not present. Its ubiquitous. Yet most organizations do virtually nothing to manage their mobile device connections. Beware – this is a growing spot of security threat. Tech Troubleshooters can manage all your mobile connections to reduce threats and improve the user experience.

Portal Support

Many businesses find that workflow automation and portal technology can reduce cost and improve team performance. Tech Troubleshooters are here to assist in improving collaboration and automation to meet new business opportunities and reduce operating costs.

Telephony Solutions

We work with Voice Over Internet Protocol (VOIP) to align client communication needs with the best capabilities at the lowest cost. Our experts help align and manage those solutions.

Define Technology Expectations

Meet with the client leadership team to understand challenges, how technology gets in the way. Define a wish list of their operation in a perfect world. Understand the questions that if answered, could change the business significantly.

Set Up Strategies With You

Review the current and desired expectations for the business. Discuss how technology will enable, in part, the desired results. Develop the go-forward plans with you, including any potential investment budgets.

Need Help?

Call, text or email us – we would love to hear from you.

Contact Us

Learn more about TechTroubleshooters and what we can do for your business. 

PO Box 399 Townsville, Queensland